Privacy Policy

Effective Date: 20/06/2025

At Tierra Trekking Co., your privacy matters. This policy explains how we collect, use, store, and share personal information, and the steps we take to protect it.

Who we are

Tierra Trekking Co. is an Australian-based travel business offering self-guided Camino de Santiago tours. We provide planning support, accommodation arrangements, and practical assistance to help you complete your walk with confidence.

What personal information we collect

We may collect personal information including:

Your name, email address, and phone number
Travel preferences, tour selections, and booking details
Payment information (processed securely by our payment provider)
General website usage data, such as IP address and browser type
Any other information you choose to provide to us

We only collect personal information that is reasonably necessary to provide our services or respond to enquiries.

How we collect personal information

We collect personal information when you:

Submit an enquiry or booking form on our website
Communicate with us by email or phone
Subscribe to updates or marketing communications
Interact with our website through cookies or analytics tools
Make a payment through our payment provider

Why we collect and use personal information

We collect and use personal information to:

Respond to enquiries and provide requested services
Confirm bookings and communicate important tour information
Arrange accommodation and related travel services
Provide support during your walk where required
Improve our services and website
Send marketing communications where permitted

Who we share personal information with

We do not sell personal information.

We may share personal information with trusted service providers where necessary to deliver our services. This may include accommodation providers, luggage transfer services, and payment processors.

These providers are required to handle personal information securely and only for the purpose of providing services to you.

Overseas disclosure of personal information

In limited situations, we may share necessary personal information with a trusted overseas support contact to assist you during your walk.

This may include sharing details such as your name, accommodation information, travel dates, and contact details only where required to help resolve issues such as accommodation problems, luggage transfer issues, or other on-ground support needs.

We take reasonable steps to ensure that any overseas recipient handles personal information securely and uses it only for the purpose of providing support. Information shared in this way is not used for marketing and is not retained longer than necessary.

Cookies and website analytics

We use cookies and similar technologies to operate our website and understand how visitors use it.

Cookies may be used to:

Enable essential website functionality
Analyse website traffic and usage patterns
Improve website performance and user experience
Support advertising and marketing activities

You can manage cookies through your browser settings. Disabling cookies may affect how parts of the website function.

Payments

Payments are processed securely through our payment provider, Stripe. We do not store credit card details. Payment information is handled using industry-standard security measures.

Stripe’s privacy policy is available at:
https://stripe.com/au/privacy

Security of personal information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

This includes secure systems, encrypted connections, and limiting access to personal information to those who need it to provide services or support. While no system is completely secure, we take appropriate measures to safeguard your information.

Accessing and correcting your personal information

You may request access to the personal information we hold about you, or ask for corrections if the information is inaccurate or out of date.

Requests can be made using the contact details below, and we will respond within a reasonable timeframe.

Retention of personal information

We retain personal information only for as long as necessary to provide our services, meet legal and accounting obligations, or resolve disputes.

External links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be published on our website with the revised effective date.

If you have any questions or concerns about this Privacy Policy or how we handle personal information, please contact us at:

Email: info@tierratrekkingco.com

You may also contact us via our official Instagram and Facebook pages.